Rights and Responsibilities

We request that all patients:

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• Give at least 24 hours notice if you have to change or cancel an appointment
• Bring proof of entitlement when claiming help with the cost of NHS dental treatment (not applicable for orthodontic patients)
• Pay your bill promptly
• Treat our staff with courtesy and respect.

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You are entitled to:

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• A full explanation of your treatment options
• A clear treatment plan including costs
• Information about treatment charges
• Advice on how to keep your teeth and gums healthy
• Make a complaint if you are not happy with the service you receive.

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Our failed to attend policy

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‍We realise how precious dental appointments are, so we ask that if you know you will not be able to attend an appointment then please give us as much notice as possible so we can cancel your appointment and offer your slot to another patient. Should you miss your appointment without letting the dental surgery know, or cancel with less than 24 hours notice, the following practice policy applies:

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NHS patients- the practice has a right to terminate your treatment and ask you to find another practice, or you may need to pay again for another course of treatment.

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Private patients/private treatments- your deposit is non-refundable so you will need to pay another deposit to rebook your appointment. You may be charged a failure to attend fee.

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Orthodontic patients- you may be charged a failure to attend fee if you fail to attend or cancel at short notice, two appointments.